What Should I Do if My Order Arrives Damaged?

At Instantly Unique Gifts, we take great care to ensure that your personalized items are carefully packaged and protected during transit. However, we understand that sometimes accidents happen, and your order may arrive damaged. If you find that your order is defective, damaged, or incorrect, here's what you should do:

1. Inspect Your Order Upon Reception

Upon receiving your order, it's essential to inspect it thoroughly for any signs of damage or defects. Carefully unwrap and examine each item to ensure that it meets your expectations and arrives in perfect condition.

2. Contact Us Immediately

If you discover that your order is defective, damaged, or if you receive the wrong item, please contact us immediately. Reach out to our customer support team by submitting a ticket, providing details about the issue along with clear photos of the damaged or incorrect items.

3. Notify Us Within 48 Hours

To ensure prompt resolution, please notify us about any damages or issues with your order within 48 hours of delivery. This allows us to evaluate the problem and take appropriate action to make it right for you.

4. Our Resolution Process

Once we receive your notification, our team will promptly assess the situation and work to resolve the issue to your satisfaction. Depending on the nature of the problem, this may involve issuing a replacement, providing a refund, or offering store credit.

5. Time Limit for Notification

Please note that our policy requires you to notify us about any damages or issues with your order within 48 hours of delivery. After this time frame, we assume that your order is correct and that you accept responsibility for it.

Your Satisfaction Is Our Priority

At Instantly Unique Gifts, your satisfaction is our top priority. We understand the inconvenience that comes with receiving a damaged or incorrect order, and we're committed to making it right for you as quickly and efficiently as possible.

Contact Us for Assistance

If you encounter any issues with your order, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure that your shopping experience with us exceeds your expectations. Thank you for choosing Instantly Unique Gifts—we appreciate your trust and support.