Can I Cancel or Modify My Order After Payment?

We at Instantly Unique Gifts understand that sometimes changes need to be made after an order has been placed. Whether it's a second thought about the message you want to convey or a change in circumstances, we strive to accommodate your needs while ensuring the timely processing and personalization of your gifts. Here are the guidelines for canceling or modifying orders based on the type of customization involved:

For Text-Only (Non-Custom Proof Items)

• Cancellation Window: You have up to 2 hours after placing your order to request a cancellation. This policy applies to all orders that do not require a custom order proof, typically involving text-only personalizations.
• Modifications: Similarly, if you need to make changes to the text or other aspects of your order, please reach out within the 2-hour window.

For Orders with Custom Order Proofs

• Cancellation Before Proof Approval: If your order includes the option for a custom order proof and you have not yet approved the proof or haven't been sent your custom order proof, you have a 24-hour window from the time of placing your order to cancel.
• No Cancellation After Proof Approval: Once you approve your custom order proof, we cannot accept cancellations or modifications. Our team moves quickly to bring your personalized vision to life, and in many cases, production on your order may begin minutes after you confirm your approval.

The Custom Order Proof Process

Most custom orders at Instantly Unique Gifts come with the option for a free custom order proof. This service is part of our commitment to ensuring your personalized items are exactly as you envision them. The proof process involves back-and-forth communication, allowing you to make modifications and confirm that everything is perfect before we proceed to production.

After Approval

• Final Approval: Your approval of the custom order proof is final. We understand that this is an important decision, so we encourage you to review your proof carefully before giving us the green light.
• Rapid Production: Due to our dedication to getting your personalized items to you as quickly as possible, once your proof is approved, we are unable to make further modifications as your order might be in the production stage within minutes.

Need Assistance?

If you have any questions about your order, whether it's about cancellation, modification, or the status of your custom order proof, please do not hesitate to get in touch with our customer service team. We're here to help ensure that your experience with Instantly Unique Gifts is as smooth and satisfying as possible.

At Instantly Unique Gifts, we're dedicated to providing a seamless and personalized shopping experience, and we understand that flexibility is key. We appreciate your understanding of our policies, designed to balance your customization needs with our commitment to quality and speed.